FAQs

General

Monday 10.00am – 4.30pm

Tuesday 9.30am – 4.30pm

Wednesday 9.30am – 4.30pm

Thursday 9.30am – 4.30pm

Friday 9.30am – 4.30pm

Sat 9.30am – 12.30pm

St Raphael’s Garda Credit Union Ltd

1 – 2 Fox & Geese

Naas Road

Dublin 22

For freepost send to:

St Raphaels’ Garda Credit Union

Freepost DN7079

1-2 Fox & Geese

Naas Road

Dublin 22

All members have their own individual IBAN for each of their accounts. These can be viewed using your online banking or by calling us on 0818 247 365

Yes, please call +353 (0)1 4273900

enquiries@straphaelscu.ie for general queries

loans@straphaelscu.ie for loan queries

creditcontrol@straphaelscu.ie for credit control queries

fexco@straphaelscu.ie for Foreign Exchange orders or queries

Yes we offer a full service you can order currency by ringing the office on 0818 247 365 or you can e-mail your order to fexco@straphaelscu.ie

The prize draw is €6.50 per month and is taken from your share account. 

Online Banking

Your login ID is your new 6 digit Member number.

In order to get a password you would have had to fill out a customer security information form to obtain an internet password. If you have not done this you can contact the office on 0818 247 365 and we will post out a form to you or you can download the form here and post, fax or e-mail it to the office.

When you receive the Internet password you log in by using your new Member number in the log in box and the initial Internet password we have posted to you. When you enter in both you are then prompted to change it to your own personal Internet password please memorise as this will be your personal Internet password from then on when logging into your online account.

Please remember your password is case sensitive so if you enter it in upper case you must do so from then on and visa versa for lower case.

Every time you log in you log in by using your new 6 digit member number and your own personal Internet password you have changed it to.

If you get blocked you will need to contact the office on 0818 247 365 and speak to one of our staff members.

Telephone CUE-CALL

In order to use the automatic telephone service you will need to enter your new 6 digit Member number and your 4 digit Telephone PIN number. The service allows you to check your balances, apply for a withdrawal and apply for a loan through your account 24 hours a day.

Complete a Telephone PIN Request Form on this website or ring the office on 0818 247 365. 

Membership

1. Application Form

Garda, Garda Reserve or Family member, Garda Staff (Over 16):
Membership Application Form

Minors Account (Under 16 only):
Minors Membership Application Form

2. Regulatory Requirements 

a. Evidence of identification (Certified Copy): 

Passport OR Driving Licence

b. Proof of Current Address (Certified Copy):

(must be issued within the last 6 months)

Household Utility Bill OR Bank/Credit Card statement OR Car/Home Insurance Cert

c. Proof of PPSN

P60/Tax Credit Cert. OR Social Welfare documents OR Payslip

Public service card not accepted

For Minor (under 16s) Accounts:

Applicant/Minor:

Birth Certificate/Passport

Proof of Address (if different from signatory)

PPS Number Verification

Introducer:

Photo Identification

Proof of Address (see examples above)

Authorised Signatory(s)

Photo Identification

Proof of Address (see examples above)

Documents can be certified by the following:

An Garda Síochána, practising chartered or certified public accountant, notaries public/practising solicitor, regulated financial institution, Justice of the Peace, Commissioner for oaths, medical professional.

Statements

The annual dividend is applied to your account annually after the Annual General Meeting in January. The dividend (if any) is approved and lodged to your account within a couple of days

Statements are sent annually at the end of the financial year to you, but if you need a statement sooner, you can contact the office and we can print and post one to you on request.

Complaints Procedure

Complete the attached complaints form and return it to us. We will investigate your complaint and attempt to resolve things as soon as possible.