FAQs

General

Phone Line Opening Hours:

Mon 10.00 – 17:00
Tue 9:15 – 17:00
Wed 9:15 – 17:00
Thu 9:15 – 17:00
Fri 9:15 – 17:00
Sat* 9.15 – 12.30

*closed bank holiday weekends


Office Opening Hours

Mon:10:00 – 16:30
Tue-Friday 9:30 – 16:30
Sat/Sun: Closed

St Raphael’s Garda Credit Union Ltd

1 – 2 Fox & Geese

Naas Road

Dublin 22

All members have their own individual IBAN for each of their accounts. These can be viewed using your online banking or by calling us on 0818 247 365

enquiries@straphaelscu.ie for general queries

loans@straphaelscu.ie for loan queries

creditcontrol@straphaelscu.ie for credit control queries

fexco@straphaelscu.ie for Foreign Exchange orders or queries

Yes we offer a full service you can order currency by ringing the office on 0818 247 365 or you can e-mail your order to fexco@straphaelscu.ie

The prize draw is €6.50 per month and is taken from your share account. 

No – we do not charge transaction fees. 

Online and Mobile Banking

Statements

The annual dividend is applied to your account annually after the Annual General Meeting in January. The dividend (if any) is approved and lodged to your account within a couple of days

Statements are sent annually at the end of the financial year to you, but if you need a statement sooner, you can contact the office and we can print and post one to you on request.

All transactions from before 27 November (app publishing date) can be found in your Member Documents. 

Statements are sent annually at the end of the financial year to you, but if you need a statement sooner, you can contact the office and we can print and post one to you on request.

Complaints Procedure

Complete the attached complaints form and return it to us. We will investigate your complaint and attempt to resolve things as soon as possible.